Comments
Mrs Boon, Torrevieja
I telephoned Pests R Us Spain when I found mice in my friends house that I look after while they are in the UK.
Mr Beecham, Javea
What a great service I had from Pests R Us Spain
Mr Langham, Calpe
We have been using Pests R Us Spain for years now and I have been very happy & grateful for their expertise and service.
Services
Emergency Call Out
Same day service is available at a premium.
Home and Garden
We can deal with all house pest problems including bugs, fleas, beetles and grubs in Lawns
Wood Problems
Anything wood. We handle all wood problems, (woodworm, beetle, termites etc), including a wood spot repair and restoration service for cherished furniture.
T & C's cont
It is important that after requesting a call out, that cleaing or removing evidence of the pest is not undertaken. It is crucial in the identification (and therefor the treatment) process, and intervention by the customer actually makes the job of detecting and identifying the insect more uncertain and may also compromise the efectiveness of the treatment.
Our Service is to attend your premises, inspect the
area that has been reported as being infected and treat the active habitat with the intention of controlling the pest. We
will always endeavor to catch the rodents (catching rodents in open
spaces is not viable), however should we not find
any active rodents in the house when we inspect, then mechanical traps/pads
will be baited and laid as a precaution.
The Cost of the Service is for treating a single domestic property (rooms that have a made up floor, a normal entrance/exit doorway and where the construction is finished), including the immediate gardens and grounds, occupied by one family. This cost or payment of this cost is not governed or dependent on how many rodents the clients believes to be present, and the job will be detailed on our confirmation. An additional fee will be charged if the premises is occupied by more than one family, additional treatments are needed, or if any treatments are required in outbuildings, stables or land where domestic pets or livestock are present. However in some situations, due to the safety of the livestock, treatments within these additional areas may not be appropriate and we reserve the right to refuse to treat them.
Inside House:
The Cost of the Service is for treating a single domestic property (rooms that have a made up floor, a normal entrance/exit doorway and where the construction is finished), including the immediate gardens and grounds, occupied by one family. This cost or payment of this cost is not governed or dependent on how many rodents the clients believes to be present, and the job will be detailed on our confirmation. An additional fee will be charged if the premises is occupied by more than one family, additional treatments are needed, or if any treatments are required in outbuildings, stables or land where domestic pets or livestock are present. However in some situations, due to the safety of the livestock, treatments within these additional areas may not be appropriate and we reserve the right to refuse to treat them.
Inside House:
All rodent call outs are pre-paid
We use attractant with sticky pads and traps to catch the rat(s)
We use attractant with sticky pads and traps to catch the rat(s)
Outside House:
We use rat tubes to attract and poison the rats.
The above clause shall apply to the extent that we, at our absolute discretion, determine the necessary and subsequent visits. In some situations, a single treatment is sufficient and in other cases two or three are needed. But in any event we always recommend that traps and tubes are re-baited until the infestation has been removed and this may involve a second chargeable visit.
Before the first visit and until the final visit, you hereby agree:
a. Not to move any poisons or tamper with equipment / bait stations unless specifically advised to do so by us in writing.
b. Not to interfere with our treatment in any way, or try to treat the rodents yourself or allow anyone else to do so, unless specifically advised to do so by us in writing.
c. to comply with all the instructions and advise we provide (whether in writing or not) including those in relation to tidying the premises and maintaining it in a clean and tidy condition
d. to remove any signs of the infestation, e.g. droppings, dust or dead insects.
You acknowledge that if you fail to comply with any of these requirements, the treatments may be compromosed and once compromised the effectiveness may also be compromised, and you will still be charged.
>br> In compliance with animal welfare requirements, on occasions where humane traps are used in any rodent treatment, you hereby agree to inspect each trap at least twice daily and in the event that a rodent has been caught and has not been killed outright, you must contact us immediately on 620 874 657.
Where there is evidence of infestations emanating from private or public sewers or from breaches in soil drains we may require you to obtain a specialist inspection of works. We cannot inspect or treat utility company sewers.
We will inspect the infected areas and we will treat it if, in our reasonable opinion, it is necessary, practical and safe to do so by installing appropriate traps.
The call out service does not include any subsequent removal of dead rodent carcasses, re-baiting of tubes or traps, or disposal of any glue boards.
Call outs for these services are chargeable.
We will not create openings or interfere with the structure of your property when treating it. It is your responsibility to ensure we have suitable access to the areas where treatment is required.
We may suggest ways to help reduce the risk of the pests coming back, for which there shall be no additional fee. However, this is not included within the price of the call out, we shall not be under any obligation to provide such suggestions and we shall not accept any responsibility for any such suggestion we give.
The service is to treat a single habitable, domestic property in single family occupancy and where mice and rats are encountered the appropriate fee for each species will be required.
We will not create openings or interfere with the structure of your property when treating it. It is your responsibility to ensure we have suitable access to the areas where treatment is required.
We may suggest ways to help reduce the risk of the pests coming back, for which there shall be no additional fee. However, this is not included within the price of the call out, we shall not be under any obligation to provide such suggestions and we shall not accept any responsibility for any such suggestion we give.
The service is to treat a single habitable, domestic property in single family occupancy and where mice and rats are encountered the appropriate fee for each species will be required.
If after the first visit and all holes have been sealed, and that no more adults are seen, and only small jeuveniles are seen, then it is reasonable to assume that eggs are hatching. It is imperative that the traps/insecticide dust remain in place to kill the new ones until no more cockroaches are seen.
Further visits are chargeable.
Further visits are chargeable.
The suggestions concerning wasps in the home apply to
sheds, outbuildings, garages, roofs, walls, and any other confined spaces etc.
If you block all the holes and don't allow the wasps in, they cannot make a
nest.
As with all insects it is strongly recommended that windows and doorways are protected with some sort of netting to prevent entry into the house.
As with all insects it is strongly recommended that windows and doorways are protected with some sort of netting to prevent entry into the house.
Nest Treatments:
Our Service is to attend your premises, inspect the reported infected area and treat the active wasps nest with the intention of eradicating/killing the wasps in the nest. This may include removing the wasps nest, but in any event wasp insecticide dust will be applied and a long term ( 3 - 4 weeks) residual insecticide will be applied to the affected area to kill/deter any returning wasps.
Should on arrival further nests are requested to be removed then an additional charge of 25 euros per nest will be applicable.
Our Service is to attend your premises, inspect the reported infected area and treat the active wasps nest with the intention of eradicating/killing the wasps in the nest. This may include removing the wasps nest, but in any event wasp insecticide dust will be applied and a long term ( 3 - 4 weeks) residual insecticide will be applied to the affected area to kill/deter any returning wasps.
Should on arrival further nests are requested to be removed then an additional charge of 25 euros per nest will be applicable.
If the wasps nest(s) is not visible or is/are not
accessible, we will make our best guess as to the location and size of the nest(s), and attempt to treat/poison with standard chemicals only.
In the absence of accurate information about the nest (e.g. The nest has been there for a while, or there are thousands of wasps), this is a "best guess" approach and may require monitoring and possibly re-application of the treatment/poison, or the use of different equipment, which may result in a further chargeable visit.
If the nest is not within the window recess, or in roller blind, or inside badly fitting plastic architrave we cannot help.
In the absence of accurate information about the nest (e.g. The nest has been there for a while, or there are thousands of wasps), this is a "best guess" approach and may require monitoring and possibly re-application of the treatment/poison, or the use of different equipment, which may result in a further chargeable visit.
If the nest is not within the window recess, or in roller blind, or inside badly fitting plastic architrave we cannot help.
Wasps Roofs:
In the case of multiple Wasps nests in roofs, we do
not remove roof tiles or crawl around on your roof. We will charge an
appropriate amount based on the area of the roof treated. Again, more
than one treatment may be required.
Wasps Chimneys:
In the case of Wasps nests in chimneys, we will fumigate the chimney.
As the nest will invariably not be accessabile and its size will not be known, then more than one treatment may be required.
Wasps Pools:
There are many reasons (including the condition of
your pool water) why wasps are attracted to
pools (especially the steps end). Treatment will be a call out to inspect and advise on
the most appropriate methods used to prevent/kill the wasps from around
the pool area..
If we inspect the area you identify but do not find an active wasps nest (whether there is no active nest or the relevant insects are another species, such as bees), we will not treat the area and you will still be charged. The time taken to inspect the area is often longer than the time taken to treat a nest.
Our Guarantee: Should any wasp nest (i.e. treated and/or not removed) still remain active and reported within 3 days after the first visit, then we will revisit the premises to treat that specific nest (excluding wasps nests in dry stone walls). The reason for 3 days is the poisons we apply, are designed to work for an average nest with an average number of wasps. With no solution after 3 days, there have clearly been more wasps than reported, a more mature nest, and consequently insufficient poison applied for the actual numbers of wasps. If on any return visit, we discover that the identified nest is a different nest, in a different place to the one originally treated, or if the extent of the wasp issue was misrepresented (due to the size of the nest, numbers of wasps or the time the nest has been left to establish), or they have created a new entry/exit point in a different location you shall be charged for a separate treatment.
Terms Specific to BedBugs and Fleas
1) We treat the reported infected area with instant kill insecticide spray.
2) We treat all fabrics with residual insecticide.
3) We may also treat skirting with insecticide dust.
Our Service is to attend your premises, inspect the relevant area(s)
and treat the active habitat (i.e. infected area) with the intention
of killing the reported pest.
Treatment:
The price of the Service is for call out and carrying out the service. Subsequent visits may be necessary (as in the case of feral cats). If any additional treatments are required, additional payments will be due.
Treatment:
The price of the Service is for call out and carrying out the service. Subsequent visits may be necessary (as in the case of feral cats). If any additional treatments are required, additional payments will be due.
The reason for this is that these pests are carried into the house by
people or pets and it is impossible for us
to monitor the movements of occupants, visitors, guests, or pets after
our treatments have been applied. Given that these are the primary reasons for bedbugs and fleas it
would be unreasonable to expect us to predict the success rate of any
treatment, allowing for these movement factors. Also there may
be eggs that have been laid and un-hatched at the time of the
visit.
In the event that the client is unsure or uncertain about future
occupants movements after the first visit, we will supply with our compliments a free
canister of bug spray should the client encounter a re-infestation and
wish to avoid a second call out charge.
1) We treat the reported infected area with instant kill insecticide spray.
2) We treat all fabrics with residual insecticide.
3) We may also treat skirting with insecticide dust.
Before your agreed appointment time, we require you to carry out the
following preparatory work:
a. All areas to be treated to be cleared of bed linen, clothes or personal belongings to give clear access to all surfaces to be treated. In the case of fumigation, this is particularly important as if the insecticide fumes do to have access to the matress, then the effectivenes of the treatment may be compromised.
b. All bed linen, clothes etc; should be quarantined or stored in sealed polythene bags ready to be laundered.
a. All areas to be treated to be cleared of bed linen, clothes or personal belongings to give clear access to all surfaces to be treated. In the case of fumigation, this is particularly important as if the insecticide fumes do to have access to the matress, then the effectivenes of the treatment may be compromised.
b. All bed linen, clothes etc; should be quarantined or stored in sealed polythene bags ready to be laundered.
c. Ensure that all pets have been treated for fleas etc
d. FOR YOUR OWN SAFETY, (in the case of fumigation) you should not use the areas treated for a minimum
of 4 hours after treatment.
YOU ALSO HEREBY AGREE AFTER THE TREATMENT, not to remove any poisons or tamper with equipment/bait/poisons unless specifically advised to do so by us in writing.
YOU ALSO HEREBY AGREE AFTER THE TREATMENT, not to remove any poisons or tamper with equipment/bait/poisons unless specifically advised to do so by us in writing.
Terms Specific to Mould:
We do not provide a Visit Report/Pest Guide for this type of pest, as currently there is no effective way of preventing these insects.
Mold is a lifestyle problem. It is pointless trying to suggest that the house or rooms are well ventilated (excluding leakey roofs or leaking pipes) when there is mold growing.
Our Service is to attend your premises, inspect the relevant area(s) for the cause and treat the active habitat (i.e. affected area) with the intention of removing the mould. We are not damp specialists and do not treat underlying damp issues. Mould is a lifestyle problem, due to lack of ventilation (i.e air movement) and high humidity. We will always attempt to identify the reasons and advise the client.
Our Service is to attend your premises, inspect the relevant area(s) for the cause and treat the active habitat (i.e. affected area) with the intention of removing the mould. We are not damp specialists and do not treat underlying damp issues. Mould is a lifestyle problem, due to lack of ventilation (i.e air movement) and high humidity. We will always attempt to identify the reasons and advise the client.
We only treat walls and ceilings for mould. (i.e. we do not
treat leather, fabrics, clothing or wood).
Before your agreed appointment time, we require you to carry out the
following preparatory work:
a. Ensure clear access to all areas that require to be treated.
a. Ensure clear access to all areas that require to be treated.
b) Furniture, rugs, clothing, ornaments etc are moved well clear of
the area to be treated.
Terms Specific to Pine Caterpillars
The basic price to remove caterpillar nests is based on up to 10 nests per tree. Between 11 and 20 nests per tree are charged at a higher inclusive rate.
The basic price to remove caterpillar nests is based on up to 10 nests per tree. Between 11 and 20 nests per tree are charged at a higher inclusive rate.
Once the work has been done and the client has inspected the tree then
payment is due. Should extra nests be found at this stage then these
are chargeable at 10 euros per nest found over the quoted limits.
If nest removal is not required, and just insecticide and remove
caterpillars is requested then this service is limited to killing and
removing the animals that are present.
Once the work has been done and the client has inspected the area then
payment is due.
If after the initial visit (whatever the time period) further nests/caterpillars
are found, then these will be treated as a new call out and be
chargeable at the appropriate rate.
We do not provide a Visit Report/Pest Guide for this type of pest, as currently there is no effective way of preventing these insects.
Treatment:
Our Service is to attend the premises, perform a Free inspection of the area for the pest reported by the client, and treat with the appropriate poison with the intention of killing the reported pest. We do not call out again to re-administer poison. If more is required then it should be orderd from the website.
Our Service is to attend the premises, perform a Free inspection of the area for the pest reported by the client, and treat with the appropriate poison with the intention of killing the reported pest. We do not call out again to re-administer poison. If more is required then it should be orderd from the website.
Based on the information supplied by the client we can then schedule a call out. When we arrive, we may decide not to administer all three treatments (for whatever reason).
Our treatment consists of three processes, all of which may be
required over a period of time (period depends on the size of the infestation) to remove the infestation:-
1) Poison bait. Applied as a one drop to an ant trail. Ideal for long term protection against old and new colonies. (indefinite and on going 24/7 and if the ants persists the client will need to re-administer ). This is the most effective solution to kill the colony.
2) Pesticide dust. (works 24/7 or until it rains). Generally applied outside and around the entrance to a nest.
3) Insecticide spray.( lasts 3 - 4 weeks), but the least effective as it only kills the ants that are not in the nest.
As with most pests, holes need to be sealed so the pests are unable to enter the house and reinfestation information also applies.
Treatment
Our Service is to attend your premises, inspect the area that has been reported, and treat the
timber with the intention of killing the active pest in that area and help prevent further damage from other termites in the vacinity. The treatment is applied to the existing wood in the doorframe, with the intention of protecting the wood from further attacks from termites, but is dependent on the remaining termites comming into contact with the chemical. In the case of wood that has been left so long that nearly all of the wood has been destroyed beyond repair, and all that remains is dirt and dust, the effectiveness of the treatment will be greatly reduced because the wood treatment is intended to treat wood and not dust and debris so the "soaking in" process into the debris will be hampered. However appropriate advice will be given at the time and should be followed.
Our Guarantee: In the case of door frames, pergolas/car ports we provide a 5 year guarantee. provided recommendations are followed and a follow up (chargeable) top up termite treatment is applied by us, no later than 1 year from the date of the first treatment.
If a replacement door frame is fitted then a service/inspection hole needs to be left available at the base of the frame to administer any pest treatment required.
As an alternative to another call out and if a DIY solution is chosen, then our Termite Treatment (purchased from us) should be applied to the base of the infected area every 2 or 3 months.
If wood is replaced by a third party, then it is important that the new wood is treated and a receipt to that effect is obtained.
In the case of door frame treatments, our work will inevitably involve removing the architrave to get to and inspect the door frame for damage, in all other cases removal of the destroyed/infected wood will be required. It is understood that it is the clients responsibility to make sure there is clear access to the area to be treated/inspected. Any architrave removed or any other damaged wood removed during the inspection/treatment should be replaced by the client.
Should it not be possible to easily remove the architrave then a supplemental charge may be applied.
Our Guarantee: In the case of door frames, pergolas/car ports we provide a 5 year guarantee. provided recommendations are followed and a follow up (chargeable) top up termite treatment is applied by us, no later than 1 year from the date of the first treatment.
If a replacement door frame is fitted then a service/inspection hole needs to be left available at the base of the frame to administer any pest treatment required.
As an alternative to another call out and if a DIY solution is chosen, then our Termite Treatment (purchased from us) should be applied to the base of the infected area every 2 or 3 months.
If wood is replaced by a third party, then it is important that the new wood is treated and a receipt to that effect is obtained.
In the case of door frame treatments, our work will inevitably involve removing the architrave to get to and inspect the door frame for damage, in all other cases removal of the destroyed/infected wood will be required. It is understood that it is the clients responsibility to make sure there is clear access to the area to be treated/inspected. Any architrave removed or any other damaged wood removed during the inspection/treatment should be replaced by the client.
Should it not be possible to easily remove the architrave then a supplemental charge may be applied.
Pests r Us Yearly Treatment Contract Cover
Customer Service:
If you have any questions, or need help with any service you have requested from this website, then please DO NOT phone the orders/inquiries help line. If you have not already done so, please read these terms and conditions, or contact us at customerservices@pestsrusspain.com. We welcome customer feedback, but we do not discuss complaints on the telephone or by text messaging systems. If you are a customer (i.e. have purchased any of our products or services) and have any feedback, comments, complaints, any treatments not conforming to our treatments conformation, sugestions, advice/ideas relating to the services or products on our website, then please send them to us at customerservices@pestsrusspain.com Any abusive, rude, threatening, offensive or anti social correspondence will be ignored and any future communications (or supply of services) with that person will be terminated.
If you have read these terms and conditions, read the information provided on the website, followed our recommendation and feel that you have a legitimate complaint about any of the services or products we have provided, then please contact us immediately by email, stating concisely the reason's you were unhappy with our pest control service, so we have an opportunity in the first instance to remedy the situation. We do not comment on phone calls, text messages, conversations with pest controllers or third parties. As a professional business, what we offer is always in writing and it is understood that by using our service that the client is in agreement with this, otherwise he/she should not use our services.
Customer Complaints:
Should any complaining customer not comply with our offer of assistance using our Customer Complaints process, then we reserve the right to discontinue all further correspondence and possibly publish all client correspondence and client details on any public website or forum of our choice to assist future clients in the better understanding of what we do, and do not do as a service.
Resolution:
In the event of any misunderstanding then these terms and
conditions shall prevail.
What we don't do:
We are a pest control service and
confine our service to the treatment of the reported pest. We are not
responsible for the quality (or lack of) the finish, the decoration, the fittings, the furnishing, the appliances, the electrics, the plumbing, or the construction of the dwelling. We do not undertake
carpentry or woodwork, disassembling roller blinds, painting decorating, wood treatments (wood
preservation) or cosmetics, assembly or disassembly of
furniture, electrical equipment or structures, any electrical or plumbing work,
gardening work, building/excavation work, D.I.Y., finishing off, or the
repair of decaying or crumbling surfaces, any wood preventative treatments, home improvements, decorating or making good
jobs performed by other trades people. We do not remove debris, dead
animal carcasses or reset/re-bait traps/pads. We do not perform cleaning or hoovering. We do not empty
wardrobes, cupboards, drawers of their contents and do not move furniture. We do not treat people,
animals or pets. The Cost of the Service is for treating a single domestic property (i.e. rooms that have
a made up floor, a normal entrance/exit doorway and where the construction is finished, decorated and habitable), Included in the call out fee is a free inspection of the infected area and in the case of, for example rot, we will advise and make recommendations for an appropriate course of action or treatment required.
We do not provide certificates.
Our Rights:
In pursuance of our on going customer service policy, and to improve and clarify our services to our customers, we reserve the right to change our service specifications, website details or these terms and conditions at any time without notice. Changes in this Agreement (the Contract) will be effective when posted on the Site. This is important because it is the fastest and most effective way of informing our customers of any recent changes to our service. Your continued use of the Site/Our services after any change to this Agreement is posted will be considered acceptance of those changes.
If you do not agree with these terms and conditions then do not use the
website and please do not order any products or services from us.
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